Information about Biotradable

Privacy Policy

Privacy Policy

1. General

At Biotradable, we care about your privacy and are committed to protecting it. Below you will find all the information regarding the privacy policy of Biotradable Website (hereinafter referred to as “Website" or “Platform”) and the use and protection of your personal information (hereinafter referred to as the "Privacy Policy"). 

By visiting our Website, you agree to the collection, use and transfer of information about you in accordance with the applicable legal provisions and our privacy policy detailed below as well as our Terms of Use.

This privacy policy applies to each time you access our Site, regardless of the means used to do so; including but not limited to mobile phones, tablets, other mobile applications, computers and other social media platforms. The technical tools used to access our site produce information that we may collect and use automatically to the extent permitted by your device and platform settings, as well as by applicable law.

Biotradable has no control over the privacy policies of third parties that may be applicable to your personal information.

Biotradable may change this Privacy Policy from time to time. We advise you to read it regularly. Substantial changes to our Privacy Policy will be announced on our Website.


2. What we collect as personal information

When you visit our site, we collect the following types of data:

    a. Information from your interaction with our Website; including, but not limited to, device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic data, the URL of the referral web page, your computer’s IP address, ad data, IP address and standard web log information; and information we collect through cookies, web beacons and similar technologies.

    b. Information you provide to us when you use our Platform, including, but not limited to:        
     • Your name, address, email address, telephone number, financial information, passwords
     • Information from other sources such as social media and third party services.


3. How we use your personal information

We use your personal information for the following purposes:

    • Analytical and statistical purposes in order to personalise, measure, improve and expand our business, Site content and Services

    • To give you access to our Platform, its content, services, newsletters and Customer Support via forms of communication you provide to us (email, telephone, etc.)

    • To contact you by means available to us and agreed by you to obtain your opinions about our Services, to notify you occasionally of material and immaterial changes and developments to our Platform and Services, diffuse promotional offers (if enabled by you), as well as for other purposes outlined in the Privacy Policy

    • To prevent, detect and take action against prohibited or illegal activities, fraud and breaches of our Terms of Use.


4. How your Personal Data may be Transferred or Shared

Your personal data will be transferred and stored on servers hosted by AWS (Amazon Web Services) in Frankfurt (Germany).

We may share your data with third parties who provide services on our behalf.

All our third-party service providers are required to take appropriate security measures to protect your data in line with our policies. We do not allow them to use your data for their own purposes. We permit them to process your data only for specified purposes and in accordance with our instructions.

Where your data is shared with third parties, we will seek to share the minimum amount necessary.

4.1. Social Media Accounts

If you wish to connect your third party accounts (such as social media sites like Facebook, Google, Twitter, LinkedIn, etc.), you are providing us access to the information related to your use of these sites to the extent enabled by the third party sites and your browser settings and consent. 

By connecting these accounts and consenting us to access this information, you are agreeing that we may collect, use, store this information to the extent permitted by this Privacy Policy. You are also agreeing that we may share this information with third parties only with accordance to this Policy and applicable law. 


4.2. Marketing

We may, from time to time, send you offers and promotional material regarding our Services. If you do not wish to receive marketing communication from us, you may change your preferences in your account, unsubscribe via the relevant link in our emails, or contact us directly via

We will never share your information with third parties for their marketing purposes without your consent.


4.3. Corporate Events

In the event of a merger, acquisition, sale or any such corporate events where we engage in business with another commercial entity, we may transfer or share your personal information with our new counterparts.


4.4. When required by Law

We may share your personal information with third parties in order to comply with applicable laws and regulations. Such third parties include but are not limited to tax authorities, regulatory authorities, supervisory authorities and entities that regulate intellectual property.


4.5 Rights and Obligations

We may also share your personal data with third parties if we are under a duty to disclose or share your personal data in order to protect the rights, property or safety of our site, our users, and others.


5. Security and Data Retention

Biotradable is committed to protecting your information against unlawful processing, unauthorised access, misuse, improper disclosure, accidental loss or damages to your data via current technologies such as data encryption, firewalls and implementation of other database security controls.

However, transmission of information over the internet is never fully secure. As such, despite our best efforts, we cannot guarantee full security of your data and cannot be held responsible for inconveniences caused by unauthorised access to your personal information. Please contact us at if you believe your account has been abused.

We retain your information no longer than is permissible by law.


6. Usage of Cookies

Cookies are small text files that can be sent from a website to your browser, and are then sent back to the website each time you visit. We may place cookies or web beacons or similar technologies when you use our Platform in order to identify you and your preferences with the purpose of providing you a better experience.

You can configure your browser settings to enable or disable certain cookies. However, we inform you that disabling cookies may restrict your use of various features of the website. 


7. Accessing and Modifying your personal information

Biotradable cannot modify your personal information stored on the Site. If you wish to do so, you can make modifications directly on your own account on the Platform or by contacting us to request the changes.

If you wish to have a copy of all of your personal data registered with Biotradable, You can contact us via


Biotradable SARL-S 



Technoport SA 
Biotradable SARL-S
9 Avenue des Hauts-Fourneaux
L-4362 Esch-sur-Alzette